Up-coming Funeral! Death of Legendary Customer Service
Have you ever walked into a store and felt completely ignored? When you leave, don’t you shake your head in disbelief wondering how sales clerks can just stand there, eyes focused downward avoiding you, just to make it look like they’re busy? You walk in and walk out with no employees ever saying a word!
Unfortunately, it happens often. As an experiment, I recently wandered the aisles of a big box store looking for a specific type of clothing to see how long it would take for someone to ask if they could help me. I ended up wandering around for 40 minutes, and no one ever did come to help me.
I finally went to the check-out stand and asked for some help. There were two women, and one was just getting off shift. I told them I was surprised no one came to help me after 40 minutes of looking for an item. “Oh, corporate office has set a policy that we’re not allowed to leave the cash register station.” I shook my head in disbelief and asked how they took care of customers who needed assistance. The cashier said, “Younger people don’t like to be waited on. It’s just women your age who expect that type of service.”
I shook my head and tried to refrain from saying what I was really thinking. I said, “Sometime I’d like to talk to your corporate office about an up-coming funeral. It’s for the death of a treasured friend, Legendary Customer Service.” The co-worker who had just signed out yawned and said, “Since I’m not working anymore, I can leave the cash register station. I’ll come over and see if I can help you find what you’re looking for.”
It’s never too late for a company-wide “tune-up” to invigorate employee morale and attitude to keep your customers coming back. Do everything you can to revitalize Legendary Customer Service -- it’s your compass to help you navigate through today's turbulent waters.
Call 406-542-9258 now for a powerful customer service training
that will impact and energize all who attend!