Mardi Milligan, MBA • Trainer / Facilitator • Speaker • Singer / Songwriter
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Tip of the Month




"Speaking on behalf of the communities of Glasgow, Wolf Point, Scobey, and Malta I would like to take this opportunity to thank you again for your wonderful presentation. You were absolutely “awesome” and a simple thank you is not nearly adequate for the professional caliber of speaker you are! 

You are a professional and genuine person who I am glad to have the honor of knowing and I am sure you made a great impact on all that attended. I have heard nothing but good comments about your presentation all week long. I have even had some employers in the community call, saying they were so glad they had sent their employees. Once again, I thank you, Mardi!

Julie Hallock
NE MT Job Service Workforce Center JSEC Coordinator



“Mardi, on behalf of the Watson Children's Shelter staff and myself who attended your seminar on Customer Service, thank you for an excellent presentation.  The fundamentals can be often overlooked and unfortunately leave a poor impression.  My staff appreciated the reminder of the importance of a positive attitude. 

The seminar has also provided us with a foundation for discussion, particularly as it relates to our relations internally and externally.  You have a friendly, professional and approachable manner that made the seminar interesting and helpful.  Again, thank you for the valuable seminar."

Fran M. Albrecht, Executive Director

Watson Children's Shelter, Missoula, MT



“Mardi, thank you for your presentation Attitude 101:  Fine Tuning Your Team to Build Service Excellence and for your music at the 2nd Annual Bitterroot Small Business Conference.   We surely appreciated all you had to tell us, and it was energizing and refreshing to hear it from your point of view!"

Shirley Beck, Business Owner
Sweet Palace, Sapphire Gallery,
Copper Cauldron and Rolling Oranges

Philipsburg, Montana


"I hired Mardi to create order out of the chaos that was my office/studio and after several hours, miracles were wrought. Real miracles! She's a real pro! Highly recommended! She's the De-clutter Queen!" 
  Richard Chapman
Missoula, MT

“Thanks again, Mardi.  You gave a great presentation in Big Sky at the National Association of Home Builders 2005 Executive Officers Council Seminar.  I thoroughly enjoyed it!”
  Patty River
Home Building Association
Central Louisiana

“This is the most open, genuine customer service class I've taken, and I've been to a lot.  Thanks for the comfortable, open setting,  Mardi.  You're a great trainer!"
  Lisa Wyckoff

“Thank you, Mardi. Very excellent information. Good, positive class! It would be good for all employees to take this class. Even those with good customer service can always improve! Loved the songs!”
  Kathy Engstrom, USDA Forest Service

"Mardi presented her three-hour customer service training at our 2005 Regional Employee Development meeting.  Thank you, Mardi, for the impact you made with our staff.  We much appreciate all the knowledge and the fun your brought to us!"

Jerri Roney, Director of Employee Services

Western States Insurance


"Mardi's customer service training was exactly what we needed to get us all on the same page. Thank you for giving us a usable format with great new ideas and providing us with an easy, usable reference tool. Your presentation is the talk of the bank and thank you for your songs. They really added a special touch. Well done!"
  Bob Thomas, President
Rocky Mountain Bank

“Everything was great! Your Montana song was very moving and made me appreciate what we actually do for the State of Montana.”
  Kristina Perry, Assistant Lewis and Clark Bicentennial Coordinator for the Clearwater National Forest, USDA Forest Service

"I attended your presentation, "Breaking Through Dysfunction Junction to Build Service Excellence," at the EOC Seminar for the National Association of Home Builders at Big Sky.  I found it very interesting and informative - your songs were very appropos.

On our way home, I saw a billboard in Casper, Wyoming saying 'Now hiring good attitudes' and it instantly reminded me of your session."

"I look forward to many more EOC seminars and hope to have the privilege of attending future sessions of yours.  Thanks, Mardi."

  Bee Marx, Executive Officer
Home Builders Association
South Fort, Colorado

"Mardi's Customer Service Training gave me some great ideas to use at work and home. She understands one's role no matter what the position is in the company."
  Bonnie Naffziger, Operations Manager
Signal TV

"Mardi, what a great job you did this morning at the Missoula Chamber Breakfast Forum!  Thanks so much for sharing that valuable information with Chamber members, along with your time and professionlism!"
  Kim Gibbs, Speaker/Trainer
Window of Opportunities

"Mardi was professional, warm, and kind; her training was educational, interesting and time flew by!"
  Marci Miller, Operations Manager
ReliaCom Call Center

"Thank you, Mardi.  This is most powerful customer service presentation I've ever been to. ”
  Carol Cobb, Teller
Rocky Mountain Bank

"Mardi was professional, warm, and kind; her training was educational, interesting and time flew by!"
  Marci Miller, Operations Manager
ReliaCom Call Center

“Mardi created a “gold standard” flier for my workshop at the 5th Annual Mediation Training Institute International Cruise for Education, Certification and Relaxation, November 4-11, 2007 (from New York City to Bermuda).  We appreciated her speedy customer service and her many marketing suggestions.  Thanks to Mardi, we’re on a roll!”

Nick Bourdeau, Forensic Accountant/Speaker
Bourdeau Conflict Relief, pllp


"Thank you, thank you, thank you!  It was a wonderful presentation with songs and reminders on how to treat our customers at all times! "

“It was a fabulous and very beneficial session—thank you very much! I’m motivated. Your songs were very refreshing!”

“Your presentation was great! I really enjoyed the songs!”

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