FINE TUNING YOUR TEAM
TO BUILD SERVICE EXCELLENCE
!
A three-hour customer service “tune up” covers:
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Benefits of a positive work environment
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Identify the four basic customer personalities
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Recognize power-draining personality types
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Phone technique, body language, tone-of-voice and E-mail
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How to handle difficult customers and co-workers
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Common sense communication and listening: internally (with co-workers)
and externally (with customers)
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The benefits of the 360 degree performance evaluation
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Self-evaluation of customer service skills and action plan for change
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Life balance and stress busters
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Self-evaluation of self-empowerment skills
- Action plan for immediate positive changes
- PLUS, a 38-page workbook for easy reference!
Benefits of periodic “tune ups:”
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Improves employee relations
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Creates employee awareness of the differences between positivity
vs. negativity in the workplace
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Profits increase from returning customers who feel valued and
experience consistency in service
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Improves communication skills and reduces misunderstandings
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Book your customer service training in either one session, two identical trainings on the same day or in two identical trainings on different days. Anytime. Any day. In Missoula, anywhere in-state or out-of-state!
Trainings are also offered as a three-, six-, nine- or twelve-month package to include accountability and follow-up so employees and businesses succeed in the integration of positive "habit changing"--both at work and in their personal lives.
Also consider Mardi as keynote speaker or trainer for a workshop for your association or retreat.
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Call 1-406-542-9258 for more information and book
your Customer Service Training now!
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